Frequently Asked Questions
Effective date: June 20 2025
Frequently Asked Questions
Effective date: June 20 2025
About SkinGenuity™ Products
About SkinGenuity™ Products
What makes SkinGenuity different?
Are the formulas safe for sensitive skin?
What should I bring for my first visit?
Are your serums vegan and cruelty-free?
When will I see results?
What makes SkinGenuity different?
Are the formulas safe for sensitive skin?
What should I bring for my first visit?
Are your serums vegan and cruelty-free?
When will I see results?
Ordering & Shipping
Ordering & Shipping
Where do you ship?
How long will delivery take?
How do I track my order?
Will I pay customs duties?
Where do you ship?
How long will delivery take?
How do I track my order?
Will I pay customs duties?
Subscriptions & Auto-Delivery
Subscriptions & Auto-Delivery
How does the subscription work?
Can I pause or cancel?
How does the subscription work?
Can I pause or cancel?
Returns & Guarantee
Returns & Guarantee
How does the subscription work?
Can I pause or cancel?
How does the subscription work?
Can I pause or cancel?
Safety & Medical
Safety & Medical
Can I use SkinGenuity while pregnant or nursing?
Does it interact with prescription treatments?
Can I use SkinGenuity while pregnant or nursing?
Does it interact with prescription treatments?
Account & Support
Account & Support
I forgot my password—what now?
Still need help?
I forgot my password—what now?
Still need help?
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and expert beauty tips—straight to your inbox.